Amman, June 28 (Petra) – Minister of State for Public Sector Development Badriya Balbisi on Sunday announced the launch of the second phase of Jordan's public sector corporate culture initiative to strengthen institutional performance and improve government services.
Implemented by the Civil Service and Public Administration Commission in coordination with the Prime Ministry's Public Sector Modernisation Programme Management and Implementation Unit, the project forms part of the second executive programme of the Public Sector Modernisation Roadmap (2026-2029).
Speaking at the launch ceremony, Balbisi said Jordan is among the first countries to make organisational culture a core component of public sector modernisation, emphasising its role in improving employee performance, enhancing service delivery and accelerating decision-making.
"We are not discussing organisational culture as a theoretical concept; rather, it is a tool for improving services, enhancing the citizen and employee experience and expediting decision-making within government institutions," she said.
Balbisi discussed the role of ministry secretaries-general and heads of government institutions in embedding the new culture within their organisations to improve institutional performance and the quality of public services.
Civil Service and Public Administration Commission Chair Fayez Nahar said the initiative is one of the Commission's strategic projects for 2024-2027 and aims to foster a citizen-centered culture built on achievement, innovation, integrity and transparency.
He said the project assesses organisational behaviour and workplace practices before translating the findings into practical development plans that promote institutional excellence and continuous improvement.
The second phase will cover 24 government entities during 2026 and will produce Jordan's first comprehensive national map of organisational culture across the public sector, providing data to support decision-making and guide future reform efforts.
The launch featured presentations on the project's methodology and the outcomes of its first phase, as well as the Jordan Customs Department's experience as a model for integrating organisational values into daily operations.
Participants called for translating organisational culture into tangible improvements in public services while drawing on international best practices to strengthen internal communication and institutional performance.
//Petra// AK
